About Starlight Footwear
Distributors of various labels.
Starlight Footwear Was Originally Created In Oregon by 2 artistic couples in the land of Nature!
We are Veganism, against to animal cruelty at all cost.
Our products are made with the most delicate high quality materials. Most of our styles are inspired by European Fashion.
We always look forward to satisfy our customers with the most top fashion.
1220 W. San Bernardino Rd Suite #111
Covina, CA 91722
Business Hours (PST):
Mon-Fri: 9:00AM - 5:30PM
Starlight Footwear's Return Policy
To cancel orders placed with us at Starlight Footwear, please contact us by phone or by sending an e-mail to [email protected]
Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.
Starlight Footwear's Cancellation Policy
In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days after receipt of goods.
Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 30 days of the receipt of merchandise. A restocking fee of up to 30% of the value of the merchandise may be imposed on non-defective returns.
WE DO NOT PAY FOR RETURN SHIPPING. Please contact us for our policy on damaged or defective item returns.
No Freight Charges Will Be Refunded Or Compensated Unless A Wrong Style Was Shipped By Us.
Starlight Footwear's Shipping Policy
We accept the following forms of payment:
CREDIT CARD (VISA, Master Card, Discovery and PayPal )
COD:Only Qualified Customer (ask customer care representative)
EDI Truck: Only for more than 6 boxes. (Ask us for this option to see if is able in your area)
Starlight Footwear ships via FedEx. Additional shipping rates will apply to international orders.
Standard Shipping charges will apply to all orders.
Shipments are sent out daily from Mondays through Fridays (holidays excluded).
*Shipping Price depends of weight of box and destination.*
Orders will generally be shipped within two (2) - three (3) business days after receipt of full payment and depending on availability of goods. We will ship the goods out in the order received, but we cannot guarantee goods when the credit card declines, or we are not able to contact you. Orders will be shipped by the selected shipping method chosen at the time the order was placed, unless other arrangements have been made. A single order may not be shipped to multiple shipping addresses. WE DO NOT GUARANTEE SAME DAY SHIPPING!