Senz Newest Arrivals: 07/20
Distributors of various labels.
225 S Grand Ave. #211
Los Angeles, CA 90012
Business Hours (PST):
Mon-Fri: 8:30AM - 5:30PM
Senz's Return Policy
In general, all sales are considered final. All claims, including non-defective item returns, must be made within 5 business days after receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 15 days of the receipt of merchandise. All non-defective items are non-refundable and only eligible for store credit only and a restocking fee of up to 35% of the value of the merchandise may be imposed on non-defective returns. Please contact us for our policy on damaged or defective item returns. Shipping charges are non refundable.
Senz's Cancellation Policy
To cancel orders placed with us at Senz, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed before 12PM PST. Cancellations require authorization before order completion and we reserve the right to charge up to 30% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.
Senz's Shipping Policy
Orders will generally be shipped within one (1) - three (3) business days after receipt of full payment and depending on availability of goods. Orders will be shipped by the selected shipping method chosen at the time the order was placed, unless other arrangements have been made. A single order may not be shipped to multiple shipping addresses.