About Route 3 (Topaz)
Manufacturers of Route 3 (Topaz)
1013 S. Crocker St. #6
Los Angeles, CA 90021
Business Hours (PST):
Mon-Fri: 8:00AM - 5:30PM
Route 3 (Topaz)'s Return Policy
All sales are final after 30 days from purchase. All claims, including non-defective item returns, must be made within five (5) days after receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All authorized returns will be given store credit unless otherwise approved by our company. A restocking fee of up to 30% of the value of the merchandise may be imposed on non-defective returns. We are NOT responsible for any and all shipping and handling costs associated with non-defective return items. Please contact us for our policy on damaged or defective item returns.
Route 3 (Topaz)'s Cancellation Policy
To cancel orders placed with us at Route 3 (Topaz), please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.
Route 3 (Topaz)'s Shipping Policy
Orders will generally be shipped within two (2) - three (3) business days after receipt of full payment and depending on availability of goods. Orders will be shipped by the selected shipping method chosen at the time the order was placed, unless other arrangements have been made. A single order may not be shipped to multiple shipping addresses.