About Promesa USA
Manufacturers of Promesa USA
What began in a 100 square ft booth at the heart of Downtown Los Angeles, grew into a trendsetting fashion company. As a company, we pride ourselves in knowing that we are bringing affordable, but amazing quality to our customers. Promesa is a promise to our customers to inspire trends.
735 E. 12th St. #105
Los Angeles, CA 90021
Business Hours (PST):
Mon-Fri: 8:30AM - 5:30PM
Promesa USA's Return Policy
In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days after receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 30 days of the receipt of merchandise. A restocking fee of up to 30% of the value of the merchandise may be imposed on non-defective returns. Please contact us for our policy on damaged or defective item returns.
Promesa USA's Cancellation Policy
If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be cancelled.