About Peaches and Cream Wellness
Distributors of various labels.
Peaches and Cream Wellness is a fast fashion women's apparel company offering the latest fashion styles trending on social media.
Our mission is to be the go-to global brand that brings high quality in demand women's fashion to our customers by being the most relevant in modern urban styles.
Striving to limit our processing times to 5-7 days, our products are shipped straight from our overseas factory direct to you. Stocking your shelves with styles that normally sell out within a few weeks.
5350 Bellaire Blvd, 265
Bellaire, TX 77401
Business Hours (PST):
Mon-Fri: 9:00AM - 3:00PM
Shipping & Return Policy
Our return policy is effective for 14 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please contact us with your full name, order number, item description, and the reason for your return. Return requests for orders received and delivered after 14 days will be politely declined. We hope you understand. If 14 days have gone by since your order has been delivered, unfortunately, we cannot offer you an exchange or a refund. Any returns or credits will not be issued without an RMA number. All RMA requests will be authorized or declined within 30 days of the receipt of merchandise. A restocking fee of 30% of the value of the merchandise may be imposed on non-defective items, there are no exceptions. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that the photo may be slightly different from the actual item in terms of color due to the lighting during photo shooting or the monitor's display. All customers are responsible for checking the size chart provided. Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility *Faulty Product: If the product has a manufacturing defect. *Wrong Item Sent: If we send you the wrong product, color, or size.
Your Responsibility: Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it is up to you to sort things out and unfortunately, we cannot refund your item.
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase. Return / Exchange Process If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on. Exchange Request Instructions Please follow these instructions for Return Request: 1. Take a photo of the problem. If the problem is size, please use a ruler. 2. Send an email with the subject line Order # YourOrderNumber Ě Replacement Request Ě to [YOUR SUPPORT EMAIL ADDRESS]. 1. Please include the following: - The photo(s) - A specific description of the issue - The Order Number - If there are multiple products in an order, identifying the product with the issue
Our support team will respond within 1 business day and Return Instruction will be provided.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed. Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at the time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods. Late or missing refunds (if applicable) If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at support email.
Orders will generally be shipped after our processing times. Processing times range from 5-7 business days after receipt of full payment and depending on availability of goods. Orders will be shipped by the selected shipping method chosen at the time the order was placed, unless other arrangements have been made. A single order may not be shipped to multiple shipping addresses.
To cancel orders placed with us at Peaches and Cream Wellness, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.