About Once Upon a Time
Manufacturers of Once Upon a Time
Once Upon A Time has been selling fairy tales and making dreams come true for years in downtown LA. We now are offering our products of children's, junior, and plus size tees and outfits here on LAS. Here, you'll find many popular graphic tees. All our products are authentic and made from distributors of each company. Purchase with confidence that you're getting an authentic, quality, and forever young product.
1151 S. San Pedro St.
Los Angeles, CA 90015
Business Hours (PST):
Mon-Fri: 8:30AM - 5:30PM
Once Upon a Time's Return Policy
In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days after receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 30 days of the receipt of merchandise. A restocking fee of up to 30% of the value of the merchandise may be imposed on non-defective returns. Please contact us for our policy on damaged or defective item returns.
Once Upon a Time's Cancellation Policy
To cancel orders placed with us at Once Upon a Time, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.
Once Upon a Time's Shipping Policy
Orders will generally be shipped within one (1) - three (3) business days after receipt of full payment and depending on availability of goods. Orders will be shipped by the most affordable shipping method at the time the order was placed, unless other arrangements have been made. If your address cannot accept USPS, please make sure to note that at check out and choose UPS as your shipping carrier. A single order may not be shipped to multiple shipping addresses.