Nightqueen Newest Arrivals: 08/19
Distributors of various labels.
35-25 150th st
flushing, NY 11354
Business Hours (EST):
Mon-Fri: 9:00AM - 6:00PM
Nightqueen's Return Policy
In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days after receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 30 days of the receipt of merchandise. When the order is returned for store credit, restocking fee won't be applied. However, when the refund is requested, there will be a restocking fee of 30% applied of the value of the merchandise may be imposed on non-defective returns. Please contact us for our policy on damaged or defective item returns.
Nightqueen's Cancellation Policy
To cancel orders placed with us at Nightqueen, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.
Nightqueen's Shipping Policy
When placing the order, please leave any special comments in the "comment box" with important information that we should know. This can be special request to the shipping carrier, or any other instructions on the order that you have placed. We are not responsible for shipping cost on any order when the package is returned back to the shipper or refused by the receiver. We will ship via either USPS or FedEx, based on lower shipping price comparison by the carriers. If you wish to specify a preferred shipping carrier due to geographical reasons, or inability to receive packages from certain carriers, please leave a note on the comment box. NOTE TO BUYER: We ship from New York.
More Question? Contact us via 718-864-0001 or at [email protected]