About M&Z Sky
Distributors of various labels.
We are dedicated to providing customers with the unforgettable and must return shopping experience.
Tens of thousands of styles carefully selected which provides the vast variety of choices. Fast turnover on new styles.
We care about you! If you are not satisfied with any of our services, including the quality of shoes, the delivery speed, or the attitude of our customer service personnel, please let us know before you put the negative comments.
We promise that we handle the customer complaint professionally, even though we can't guarantee that we never make mistakes. Please give us a chance when you are really furious about some issues and see how we put out the fire before it burns out of control. We strive to keep our 100% customer satisfaction rate in both numbers and in substance. Let's make the accident an opportunity that we understand each other better instead of a sour taste memory which spoils the mood of yours, ours and others. Again, we appreciate your business and let's do it better!
6415 Fleet Street
Commerce, CA 90040
Business Hours (PST):
Mon-Fri: 8:30AM - 5:30PM
Shipping & Return Policy
In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days after receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 30 days of the receipt of merchandise. A restocking fee of up to 30% of the value of the merchandise may be imposed on non-defective returns. Please contact us for our policy on damaged or defective item returns.
If you want to cancel an order, please contact us at [email protected] or Tel: 626-420-9633 within 12 hours.
If the order has been fulfilled, cancellation is unacceptable. And the original shipping fee is not refundable if you insist to cancel a shipped order.