About Muy Muy Fancy
Manufacturers of Muy Muy Fancy
1105 Towne Ave. #101
Los Angeles, CA 90021
Business Hours (PST):
Mon-Fri: 8:30AM - 5:30PM
Shipping & Return Policy
In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days after receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 30 days of the receipt of merchandise. A restocking fee of up to 30% of the value of the merchandise may be imposed on non-defective returns. Please contact us for our policy on damaged or defective item returns.
Orders will generally be shipped within two (2) - three (3) business days after receipt of full payment and depending on availability of goods. Orders will be shipped by the selected shipping method chosen at the time the order was placed, unless other arrangements have been made. A single order may not be shipped to multiple shipping addresses.
All sales are not subject to a refund. In some cases, only merchandise exchanges or store credit may be issued.
If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be cancelled.
All returns will not have a restocking fee for 7 days if the returned merchandise is returned in unopened condition with the manufacturers' seal.
If the package is returned in opened condition, there is a minimum 10% restocking fee.
20% restocking charge on ALL RETURNED GOODS FOR CREDIT after 7 days.
It is the customer's responsibility to bring the products to our facility for exchange.
No store credit is issued after 15 days. (Absolutely no returns for special orders.)
$25.00 charge for any returned checks.
Claims for any damage must be mad within 2 days upon receipt of merchandise and all items returned for credit must be in the original packaging with all parts included.
Price on this invoice does not included shopping and handling fees.
Shipping and handling are non refundable. (Including but not limited to all refused and unaccepted packages.)
Please report any damaged and missing items within 5 days of received merchandise by calling us from 8:30am to 5:30pm Monday to Friday. Damage returns are only for the MANUFACTURE DAMAGE. CUSTOM DESIGNED,BUILT PRODUCTS ARE NON-RETURNABLE.
To cancel orders placed with us at Muy Muy Fancy, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.