About Mono B
Manufacturers of Mono B
2821 S. Olive St.
Los Angeles, California 90007
Business Hours (PST):
Mon-Fri: 8:30AM - 5:00PM
Shipping & Return Policy
- No returns will be accepted without prior written authorization
- Merchandise can be returned within 7 days of receipt for store credit only
- Merchandise can be exchanged within 7 days of receipt
- Return/Exchanged items must be in unopened condition with the manufacturers seal
- Merchandise returned/exchanged After the 7 day return policy will be charged a 20% restocking fee
- Items that do not meet above criteria or are non-returnable/exchangeable will be denied.
- For all Returns, Exchanges, and Damages, please email us at [email protected] and call us at 213-746-0000 to retrieve a Return Authorization number. We will email you a Return Authorization form to ship back along with your Returned Authorization number. We will email you a Return Authorization form to ship back along with your returned merchandise. Please include the RA form with the items you are returning in the order you are shipping back.
Returns for Store Credit : Once we receive your package, we will issue Store Credit to your customer account within our internal system. You will receive a confirmation email regarding details to your Store Credit Once we receive your returned merchandise. Store credit will not be credited to your account until we receive the returned merchandise.
Exchanges: Once we receive your returned merchandise, we will credit the amount returned to the new merchandise you are exchanging for. If there is store credit left over, we will email you to inform you of your remaining balance. If the credit does not cover the cost of the entire order, we will inform you of the remaining order amount balance.
To cancel orders placed with us at Mono B, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.