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About Melody

Manufacturers of Melody

Contact Information

Address:
110 E. 9th St. #B-901
Los Angeles, CA 90079

Business Hours (PST):
Mon-Fri: 10:00AM - 5:30PM
Sat: Closed
Sun: Closed

Shipping & Return Policy

Return Policy

Customer satisfaction is our first priority here at Melody Apparel. Should you find any item to be materially defective, the item must be returned in the same condition as it was sent within 15 days after receiving the garment unwashed, unworn and with the original tags affixed. Although we check all merchandise for defects and damage prior to shipment, it is the buyers responsibility to check the product upon arrival to make sure it is free of any defects. Damaged goods due to client negligence or items without their tags will not be accepted for refund. ALL RETURNS MUST BE APPROVED BY MELODY. Please call 213-622-0024 or email at [email protected] for approval and a Return Authorization. No returns will be accepted without prior approval. ALL RETURNS SHOULD BE SENT TO: MELODY WHOLESALE INC. 110 EAST 9TH ST. #B901 LOS ANGELES, CA 90079 All requests will be processed after our returns department inspects and verifies the condition of the item. Return credits take approximately five to ten business days to process upon receipt of the item. SHIPPING CHARGES ARE NOT REFUNDABLE. All sales are not subject to a refund. In some cases, only merchandise exchanges or store credit may be issued. If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be cancelled. All returns will not have a restocking fee for 7 days if the returned merchandise is returned in unopened condition with the manufacturers' seal. If the package is returned in opened condition, there is a minimum 10% restocking fee. It is the customer's responsibility to bring the products to our facility for exchange. No returns for special orders. $25.00 charge for any returned checks. Claims for any damage must be mad within 3 days upon receipt of merchandise and all items returned for credit must be in the original packaging with all parts included. Shipping and handling are non refundable. (Including but not limited to all refused and unaccepted packages.)

Cancellation Policy

Cancellation Policy

To cancel orders placed with us at Melody, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.