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Shop Lux Los Angeles

About Lux Los Angeles

Manufacturers of Lux Los Angeles

Contact Information

Address:
721 E. 12th St. #1
Los Angeles, CA 90021

Business Hours (PST):
Mon-Fri: 8:30AM - 5:30PM
Sat: Closed
Sun: Closed

Shipping & Return Policy

Return Policy

In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days after receipt of goods. We only do store credit no refunds on any claims. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 30 days of the receipt of merchandise. A restocking fee of up to 30% of the value of the merchandise may be imposed on non-defective returns. Please contact us for our policy on damaged or defective item returns.


Shipping Policy

Please allow 1-2 business days in order to process and ship your orders. Tracking numbers will be updated towards the end of the day.

Cancellation Policy

Cancellation Policy

To cancel orders placed with us at Lux Los Angeles, please contact us by phone. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.