About Koann Clothing
Manufacturers of Koann Clothing
***Please allow up to 48 hours for orders to process and ship**
Koann Clothing, Inc. is a young women's clothing brand based in Massachusetts, that defines itself with original ideas and styles rather than a label. Our Brand was born with the vision to lead an urban movement to define its uniqueness and trend forward innovations. We are located in the East Coast, 3 hours ahead of west coast timing. Our hours are M-F 9am-2pm EST
inquires: [email protected]
66 Buena Vista Dr.
Attleboro, MA 02703
Business Hours (EST):
Mon-Fri: 9:00AM - 2:00PM
Sun: 9:00AM - 12:30PM
Shipping & Return Policy
In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days after receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 30 days of the receipt of merchandise. A restocking fee of up to 30% of the value of the merchandise may be imposed on non-defective returns. Please contact us for our policy on damaged or defective item returns.
Orders will generally be shipped within two (2) - three (3) business days after receipt of full payment and depending on availability of goods. Orders will be shipped by the selected shipping method chosen at the time the order was placed, unless other arrangements have been made. A single order may not be shipped to multiple shipping addresses. You can find your tracking number in your order details once it has been marked as shipped. You can then go to preferred carriers website and track your package from there. We are not reliable for items once shipped out from our warehouse. Alternatively you can email us and we will send you your tracking information.
To cancel orders placed with Koann Clothing, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.