Manufacturers of ICEBIRD
"We design your pleasure!"
ICEBIRD has been one of the best trendy women's young contemporary wholesale companies
in the Los Angeles area since 2013, offering beautifully crafted quality clothing at competitive prices.
ICEBIRD features chic, trendy and easy casuals that creative-minded women like. With a focus on fabric and our own design, we bring our customer eye-catching yet quality pieces.
As customer's pleasure is our ultimate goal, we promise a smooth transaction as possible.
6227 Randolph St.
Commerce, CA 90040
Business Hours (PST):
Mon-Fri: 9:00AM - 6:00PM
Shipping & Return Policy
RETURNS MUST BE APPROVED BY OUR CUSTOMER SERVICE.
For all types of returns, please send us email at [email protected] for approval.
You must notify us within 3 days of receipt of goods for returns. Please understand returns with no approval will not be accepted.
All approved return items should be sent within 5 days after the approval.
The items must be returned new, unworn, and unwashed, in the same condition as it was sent to the shipping address. The original tags must be intact, and the items without tags will not be accepted.
RETURNS DUE TO DEFECTIVE AND DAMAGED ITEMS
If you received defective or damaged items, please describe the problem in a few words in the email and attach the photo or video evidence of the items you’d like to return. We will pay the return shipping cost if the return is a result of our error.
RETURNS DUE TO CUSTOMER ERROR
If you’d like to return items due to customer error, please describe a brief explanation why you’d like to return it in the email. You will be subject to a 10% restocking fee in addition to return shipping cost.
You should expect to receive your refund within 2 to 3 weeks after we receive the return package. The time period includes the time we inspect the returned items and the bank process our refund request.
Once your order has been placed, we will send you confirmation email which will include your order number. When your order is shipped, you will receive an additional confirmation email including a tracking number. In rare cases, it is possible that your order could be split into separate boxes; however, you will still receive one order number and one tracking number for your complete order.
Once your order has been delivered, shipping couriers will post a delivery confirmation, and ICEBIRD is no longer liable for your order since the confirmation proves that the order safely arrived to your address.
Your order might need a signature upon delivery, so if there is no one around to receive the package, the courier will leave a delivery attempted card on your door. You can then organize for your order to be re-delivered whenever it suits you! If you choose to issue the courier with authorities to deliver the package without a signature, ICEBIRD is no longer liable for your order. Certain exceptions applied*
1.Your package is sent back to shipper/failure of delivery because of:
Incorrect address. You are subject to shipping charges for reshipment
Unable to pick-up/sign the package. You are subject to shipping charges for reshipment.
2.Your package arrives in a damaged condition.
We will do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and contact ICEBIRD Customer Care so that we can get you sorted. If you refuse your order, or any part of it without authorization from us, you’ll be responsible for all shipping charges.
3. In the very rare case that your package loses tracking on the way to its destination for more than 5 days, please contact us for further action.
ICEBIRD is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Additionally, ICEBIRD is not responsible for delays related to the courier itself (such as customs clearance).
Unfortunately, we do not have control over these delays.
Pre-Order items are shipped on the day specified; located within the product information page. A separate tracking number will be emailed once the item is ready to be shipped.
For delivery throughout USA, we use USPS and UPS as our primary courier. We offer Ground shipping, and the estimated delivery for metropolitan areas in U.S. is 5-7 business days. Please note that the estimated delivery times are subject to delays and changes. For expedited shipping, please contact us.
If you live in a remote area, your parcel may be forwarded onto a local courier service. This will appear on your tracking as a delivery event, and the order should be successfully delivered to you within 24 hours.
Please note, we do not ship to PO Boxes. Please use a residential/commercial address for your package delivery. We apologize for any inconvenience.
We do not ship on the weekends or U.S. holidays.
For delivery outside of USA, we use UPS or FedEx as our primary courier. By placing an order with ICEBIRD, you are responsible for original shipping charges and all applicable custom and duty import taxes. Please note that the estimated delivery times are subject to delays and changes due to customs clearance.
The estimated delivery time for international is approximately 5-10 business days, not including customs clearance process.
Duties and taxes on shipments are legal requirements that must be settled before your shipment can be delivered and are based on both the type and value of the item(s) being shipped. These fees are mandatory government taxes and are not collected in any way by ICEBIRD. Shipping carriers may prepaid Tax and Duties to customs for package clearance and later collect from recipient.
The goods will be imported on behalf of the consignee/buyer. The consignee authorizes ICEBIRD to import the goods on his behalf. Further, the consignee/buyer agrees that ICEBIRD may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker)
Customers shall be responsible for Duty and Tax.
Customers shall be responsible for customs clearance.
Customers shall be held responsible for shipment pricing/charges due to shipment abandonment, rejection, undeliverable or return caused by custom’s clearance process.
*Please note: all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.
We do our best to ship items within 3 business days. Please notice the window for cancelling order is very short due to this quick turnaround time.
If your cancellation request is seen prior to us processing your order, we are happy to cancel your order for a full refunds, but once the order is in process, we can no longer cancel it.