About Grade and Gather
Manufacturers of Grade and Gather
800 E. 12th St. #420
Los Angeles, CA 90021
Business Hours (PST):
Mon-Fri: 9:00AM - 6:00PM
Shipping & Return Policy
If you are not satisfied with your order, you must file a claim for a return request. Please e-mail [email protected] for your Return Authorization (RA) Request. Please include your Invoice No. in the subject line and the following information in the body: Company Name, Address, Invoice Number, Style number, Size(s) & Color, Quantity, Reason for Return, Picture of damaged unit(s). All damage claims must be made within 5 business days of receipt of goods. Damaged/returned merchandise must be mailed back to us within 2 weeks of approval date. Grade and Gather will only cover cost of shipping for defective items returns, and customers will be issued a refund. Non-defective merchandise return requests must be made within 5 days of receipt of goods. Non-defective merchandise must be mailed back to us within 2 weeks of approval. Grade and Gather will not cover the cost of shipping for non-defective items returns, and customers can either exchange or receive store credit. There is a 20% restocking fee for any unauthorized or overdue returns. Returned goods should always be unworn, unaltered, and unwashed with all tags. All packages must be unopened and include original manufacturers' packaging and label. We do not accept incomplete pre-packs for non-defective items returns. All sale items or discounted items are deemed FINAL SALE and cannot be returned. Once a Return Authorization (RA) has been issued, please mail your package to: Grade and Gather Attn: Returns Dept 800 E. 12th St. Suite 420 Los Angeles, CA, 90021
Please inquire about this store's cancellation policy.
To cancel orders placed with us, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.