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About First Look

Manufacturers of First Look

Contact Information

Address:
1145 S. Towne Ave. #4
Los Angeles, CA 90021

Business Hours (PST):
Mon-Fri: 8:30AM - 5:30PM
Sat: Closed
Sun: Closed

Shipping & Return Policy

Return Policy

All Sales are subject to a refund. In some cases, only merchandise exchanges or store credit may be issued. If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be cancelled. All returns can be made within a 14 day period., if the returned merchandise is returned in unopened condition with the manufacturer's seal. For opened packages, returns can also be made within the 14 day period and refunds will be issued within 3 business days upon receiving the merchandise in our warehouse. Some charges regarding restocking fee may occur, please verify the package and quantities before returning any opened packages. Claims for any damage must be made within 7 days upon receipt of the merchandise and all items returned for credit must be in the original packaging with a copy of the original invoice included. Shipping and handling are non refundable. (Including but not limited to all refused and unaccepted packages.)

Cancellation Policy

Cancellation Policy

To cancel orders placed with us at First Look, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.