About Emily Silverstone
Distributors of various labels.
1458 S. San Pedro St. #156
Los Angeles, CA 90015
Business Hours (PST):
Mon-Fri: 8:30AM - 5:00PM
Emily Silverstone's Return Policy
In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days of receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 30 days of the receipt of merchandise. A restocking fee of up to 30% of the value of the merchandise may be imposed on non-defective returns. For damaged or defective item return policies, please contact us.
Emily Silverstone's Cancellation Policy
To cancel orders placed with us in Emily Silverstone, please contact us by phone at 213-973-5293 or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.
Emily Silverstone's Shipping Policy
Emilysilverstone is constantly striving to serve the customers with the best quality customer service. we constantly strive to ensure fast and efficient method of processing and shipping out orders. When orders are received during business hours, we will tyr to get the order out the same day. Unless there is a problem with the order, all orders will be processed and shipped out at a minimum of two business days.
Normal shipping pickup time is 4PM PST Monday through Friday excluding holidays. All orders received before 12PM, will be processed with the same day, unless there is a lot of pending orders ahead, at which point th order will be shipped out the next day. Weekend orders will be shipped out on next business day. If there is an urgent matter with shipping, please email us as soon as possible to sort them out. Once the shipment is made, it is very difficult to the change it and there will also be extra charge added.