Manufacturers of Emerald
Over 30 years of experience as a women's clothing manufacturer, Emerald Collection is proudly providing high quality women's clothing in both regular and plus sizes.
1458 S. San Pedro St. #155
Los Angeles, CA 90015
Business Hours (PST):
Mon-Fri: 8:30AM - 5:30PM
Emerald's Return Policy
If for any reason you are dissatisfied with any of our products, we will assist you with a prompt return or exchange.
All returns & exchange orders must be notified within 5 BUSINESS DAYS upon receiving the order. Return refunds will be issued back after we received the items and after they are inspected by our Return/Exchange Department. ITEMS MUST BE UNOPENED AND INCLUDE ORIGINAL MANUFACTURE'S PACKAGING. Returns must be unworn, unaltered and unwashed with all tags. Customers will assume return shipping costs and a 20% RESTOCKING FEE. We will not issue a return authorization for damages and claims after indicated dates.
*REFUNDS ARE NOT AVAILABLE - ONLY STORE CREDIT IS AVAILABLE. REFUNDS WILL NOT BE ISSUED.
*ALL CLEARANCE ITMES ARE FINAL SALE - THEY CAN NOT BE RETURNED.
ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBERS(RA#)
Once you notify us with your return request, we will provide you with a Return Authorization Number. Please add the Return Authorization Number on the return box before you ship it out.
We recommend you to send your return via an insured carrier. We are not responsible for lost returns. Customers will be responsible for all shipping charges incurred for delivery and exchanges, including rush charges.
To request a return authorization number on a damaged item, please contact us by emailing [email protected]
INCLUDE YOUR PO# IN THE SUBJECT LINE and the following information in the email body.
1. Invoice Number
2. Company Name
3. Address & Phone number
7. Reason for return
Emerald's Cancellation Policy
To cancel orders placed with us at Emerald, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.