About Eien Apparel
Manufacturers of Eien Apparel
EiEN Apparel is a leading manufacturer/wholesaler of sexy and trendy apparel . Focusing on the very latest and affordable fashion style. We aim to provide an extensive range of high quality, trendy fashion clothing for regular and plus sizes. Our goal is always to provide our customers with high-quality products at the best possible prices. We offer fast same day shipping on all orders placed before 3pm pacific time. Best in Class Customer Service EiEN offers a professional, dedicated customer service at every possible stage from pre-sales to after-sales. Don't hesitate to contact us, we are always ready to help you via email, message and/or telephone. We understand first hand how fast the fashion industry works having new styles arriving daily.
810 E. Pico Blvd. #B-20
Los Angeles, CA 90021
Business Hours (PST):
Mon-Fri: 8:30AM - 5:00PM
Eien Apparel's Return Policy
Absolutely no returns or refunds will be issued for items on SALE. All sales are not subject to a refund. In some cases, only merchandise exchanges or store credit may be issued. If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be cancelled. All returns will not have a restocking fee for 7 days if the returned merchandise is returned in unopened condition with the manufacturers' seal. If the package is returned in opened condition, there is a minimum 10% restocking fee. 20% restocking charge on ALL RETURNED GOODS FOR CREDIT after 7 days. It is the customer's responsibility to bring the products to our facility for exchange. No store credit is issued after 15 days. $25.00 charge for any returned checks. Claims for any damage must be made within 2 days upon receipt of merchandise and all items returned for credit must be in the original packaging with all parts included. Price on this invoice does not include shipping and handling fees. Shipping and handling are non-refundable. (Including but not limited to all refused and unaccepted packages.)
Eien Apparel's Cancellation Policy
To cancel orders placed with us at Eien Apparel, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. CANCELED ORDERS will impact your account negatively and you may be blocked from the website. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.
Eien Apparel's Shipping Policy
Pre-orders are charged when the items are in store and ready to ship. Please call as soon as you receive your 'IN PROGRESS' email for all pre-order. Doing this will make sure your order is shipped out first. Orders will generally be shipped same day or next business day AFTER receipt of full payment and depending on availability of goods. If you need your order shipped same day, we ask that you call and confirm shipping. Request to be contacted before charging will delay processing your order for up to four days. Orders will be shipped by the selected shipping method chosen at the time the order was placed unless other arrangements have been made. Orders requesting COD, shipping via USPS and/or half packs will be canceled. A single order may not be shipped to multiple shipping addresses.