Manufacturers of Cherish
4461 S Santa Fe Ave
Vernon, CA 90058
Business Hours (PST):
Mon-Fri: 8:00AM - 5:00PM
Shipping & Return Policy
In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days after receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 30 days of the receipt of merchandise. A restocking fee of up to 30% of the value of the merchandise may be imposed on non-defective returns. Please contact us for our policy on damaged or defective item returns.
Most orders received by 2:00PM PST on a business day will ship that same day depending on stock availability and received payment. Regarding orders that have items not in stock: we will by default ship what we have and place the items not in stock on backorder and ship them as stock becomes available. If you wish for us to combine the shipment into one shipment when all items are available, please mention that in the order comments at the time you place the order, else email or message us with your instructions. Any questions, please call us at 1(844)4CHERISH or 1(844) 424-3747 or 1(213) 745-8282 Thank you for choosing Cherish, we cherish your business!
To cancel orders placed with us at Cherish, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.