Manufacturers of the following labels:
1206 Maple Ave. #915
Los Angeles, CA 90015
Business Hours (PST):
Mon-Fri: 9:00AM - 5:00PM
AVA's Return Policy
In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days after receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 30 days of the receipt of merchandise. A restocking fee of up to 30% of the value of the merchandise may be imposed on non-defective returns. Please contact us for our policy on damaged or defective item returns.
AVA's Cancellation Policy
To cancel orders placed with us, please contact us only by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed, but customers cannot cancel their order when their order status is shown as "In Process". Cancellations require authorization before order completion, and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.
AVA's Shipping Policy
Orders will be shipped by the selected shipping method chosen at the time the order was placed, unless other arrangements have been made. A single order may not be shipped to multiple shipping addresses. All orders are checked twice to insure the correct item number and quantities shipped. Please carefully inspect your order and report any discrepancies immediately. Customers agree to pay for the shipping charges on refused or returned shipments. Some items may not look exactly as they appear in catalogs. Please be aware of slight variations in colors, sizes, and details. Pre-order(s) are not counted toward minimum order amount requirements.