About A Ellen
Manufacturers of A Ellen
807 E. 12th St. #108
Los Angeles, CA 90021
Business Hours (PST):
Mon-Fri: 10:30AM - 4:30PM
Shipping & Return Policy
In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days after receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 30 days of the receipt of merchandise. A restocking fee of up to 30% of the value of the merchandise may be imposed on non-defective returns. Please contact us for our policy on damaged or defective item returns.
Orders will generally be shipped within one to two business days after receipt of full payment and depending on availability of goods.
Orders will be shipped by the selected shipping method chosen at the time the order was placed, unless other arrangements have been made. A single order may not be shipped to multiple shipping adresses.
To cancel orders placed with us at A ellen, Please contacts us by e-mail, or by sending a message through the "Message" system accessible at the top of any page.
Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion .
Conformed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.