Manufacturers of Lydia USA

Return Policy

In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days after receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 30 days of the receipt of merchandise. A restocking fee of up to 30% of the value of the merchandise may be imposed on non-defective returns. Please contact us for our policy on damaged or defective item returns.

Shipping Policy

A UPS COD fee of $13.00 will be charged to the customer if the customer would like to pay via C.O.D. If the C.O.D box is returned to the company due to the customer providing a incorrect address or the customer was not present at the provided adress at the time of delivery the customer will be charged $13+shipping fee again for the each subsequent attempt.

Cancellation Policy

If the payment is declined for any reason, We will automatically cancel the order if the customer cannot be reached within 3 days.