Manufacturers of Color 5

Return Policy

1. All sales are not subject to a refund. in some cases, only merchandise exchanges or store credit may be issued.
2. If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be cancelled.
3. All returns will not have a restocking fee if the returned merchandise is returned in unopened condition with the manufacturer's seal within 5days.
4. If the package is returned in opened condition, there is a minimum 10% restocking fee.
5. 20% restocking charge on ALL RETURNED GOODS FOR CREDIT after 5days.
6. Absolutely no exchanges and no returns on all clearance items.
7. It is the customer's responsibility to bring th products to our facility for exchange.
8. no store credit is issued after 10 days.(Absolutely no returns of special orders.)
9. Claims for any damage must be made within 3 business days upon receipt of merchandise and all items returned for credit must be in the original packaging with all parts included.
10. Shipping and handling are non refundable.(Including but not limited to all refused and unaccepted packages.)

Cancellation Policy

To cancel orders placed with us at Color5 please contact us by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved