Manufacturers of Cinderella Divine

*** CINDERELLA DIVINE REQUIRES BUYERS TO PURCHASE A MINIMUM OF 3 DRESSES FOR THE FIRST PURCHASE, IF DOCUMENTS AREN'T SUBMITTED ORDERS WON'T BE PROCESSED TILL WE RECEIVE THE NECESSARY DOCUMENTS***

Return Policy

All sales are final on our merchandise. No refunds or returns are accepted.
We do not accept returns and exchange unless the item was damaged upon receipt. Unless dresses are damaged, defective, or incorrectly delivered (i.e. incorrect item is delivered, delivered to address other than provided at time of order, etc.), they CANNOT be returned or exchanged. If the dress you received is damaged, defective, or incorrectly delivered, we will accept a return for re-inspection in order to assess the problem and determine the best way to correct it.
You wish to return for re-inspection must be shipped back to our store and received within 5 business days from time the package was delivered. Refunds will not be credited or replacements/ repairs will not be made if we do not receive your return within 5 business days from the day the package was delivered to you, no exceptions.
Returned dress must be in excellent, unworn condition, packaged securely in the original or comparable packaging.When returned for re-inspection, the dress must be in perfect, new, never worn, condition as received at the time of delivery. It must not be damaged, soiled, stained, torn, and be free of offensive odors (i.e. smoke). Customer is responsible for all return shipping costs. We will not refund return shipping fees unless the dress is determined to be damaged, defective, or incorrectly delivered. In order to return your dress for re-inspection,request RA Request Form via our customer support email [email protected]
* Sale items / Drop shipment Orders are Final Sale, and they are not returnable. No exception.

Shipping Policy

1. We offer UPS Shipping Methods, LA Downtown cargo Company, Trucking Company (Axes, Amigo Express)
2. Our standard processing time is 2 business days, transit time varies depending on the shipping method chosen.
3. Standard domestic shipping is 1 to 7 business days, and 1 to 2 weeks for overseas.
4. Customers are responsible for all shipping costs including the return leg of a non-delivery.
5. Should a partial shipment is deemed necessary, there is no additional charge.
6. Signature confirmation may be necessary and we cannot modify the ship to address from the order.

Cancellation Policy

*All sales are final on our merchandise. No refunds or returns are accepted.

*Orders can not be adjusted after submitting your order. Requests to combine will not be guaranteed. Any changes to remove/add a style or adjust a size/color may result in cancelation for a new order to be placed. We can not adjust orders after we have submitted to our warehouse.